El Condor Cleaning Services
Welcome to El Condor Cleaning Services. These terms and conditions outline the rules and regulations for the use of our cleaning services. By booking or using our services, you agree to comply with and be bound by the following terms and conditions.
Services
El Condor Cleaning Services offers a variety of cleaning services, including residential, commercial, and specialized cleaning. Detailed descriptions of our services can be found on our website or provided upon request.
Booking and Confirmation
- Booking Process: Customers can request a quote for our services online, and book our services via phone, or in person.
- Confirmation: A confirmation email or message will be sent once the booking is confirmed.
- Changes and Cancellations: Any changes or cancellations must be communicated at least 24 hours before the scheduled service time. Failure to do so may result in a cancellation fee.
Payment Terms
- Rates: Our rates are provided at the time of booking and are subject to change.
- Payment Methods: We accept payments via credit card, bank transfer, or cash.
- Payment Schedule: Payment is due upon completion of the service, unless otherwise agreed upon.
Customer Obligations
- Access: Customers must provide access to the property at the scheduled time.
- Preparation: Customers should ensure that the cleaning area is free of significant clutter and personal items.
- Safety: Customers must inform us of any potential hazards in the cleaning area.
Liability
- Damage: El Condor Cleaning Services is not liable for any pre-existing damage or conditions in the property.
- Loss: We are not responsible for any loss of personal items during the cleaning process.
- Injury: We are not liable for any injuries sustained by customers or third parties due to conditions in the property.
Satisfaction Guarantee
- Quality Assurance: We strive to provide the highest quality cleaning services. If you are not satisfied, please contact us within 24 hours, and we will address your concerns.
- Re-cleaning: If issues are reported within 24 hours, we will arrange a re-cleaning at no additional cost.
Privacy Policy
- Personal Information: We collect and use personal information in accordance with our privacy policy, which is available on our website.
- Confidentiality: All personal information and property details will be kept confidential and used solely for service provision.
Termination
- By Customer: Customers may terminate the service agreement at any time with appropriate notice.
- By Company: El Condor Cleaning Services reserves the right to terminate services for any reason, including but not limited to non-payment, safety concerns, or inappropriate behavior.
Amendments
El Condor Cleaning Services reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
- Phone: 0432264508 / 0424643437
- Email: support@elcondorcleaningsv.com
- Address: CBD, Melbourne Australia 3000